Returns

Before sending anything back, contact Khotoot with your order number and a short description of the issue. Eligibility depends on the product and the specific circumstances of your order, so we confirm it case by case rather than applying one blanket rule.

Where a return is accepted, items are generally expected to be unused and in their original condition unless the return is due to a defect or an error on our part.

If an item arrives damaged or isn't what you ordered, contact us with your order number and photos of the item as soon as possible. This helps us resolve it quickly.

Who covers the cost of returning an item is confirmed case by case when we discuss your return — for example, it may depend on whether the item is defective, incorrect, or a change of mind.

Once we've reviewed a return, we'll confirm whether a refund, replacement, or another resolution applies. Because orders are paid by Cash on Delivery, any approved refund is handled using a method agreed with you directly — we don't hold card details to refund automatically.

Keep your order number handy (it's shown on your secure order page) — it's the fastest way for us to look into a return or a delivery issue.